Can't log in to an eResource?

Things to check:

• Correct library card number and password/pin? Access to some of our eResources requires library card authentication. Check the number on the back of your card it will start with an L or SM.
• Did you copy/cut and paste your info? Try typing your details in manually.
• Do you have a new membership, password or email?
• Is there a Status message on your library account asking you to see staff?
• Is your device, app, or browser up to date?

Help us help you!

When you contact us can you tell us any or all of these?

• App or URL
• Which browser you're using
• What device you have - how old is it?
• Have you restarted the device?
• Is there enough space to install?
• Have you tried on another device? Did it work or is the problem the same?

If all this fails...

Phone us and we can talk through the problem OR bring your device in and see us.